Where language meets quality

Business solutions + quality management for the language industry

Language: EN | DE

OTM – Features

Language Service Providers administer their language projects with OTM.

The software contains integrated modules for quality assurance, online communication and administration of all processes. OTM is user-friendly and is provided as Software as a Service (SaaS), meaning that it is available 24/7 from any internet browser.

General features

  • No software installation required; 24/7 availability anywhere, using browser-based access
  • Intuitive, process-oriented navigation
  • Online help / Online user manual / How-to videos for easy learning
  • Multi-lingual – all languages are possible for the user interface and project-related texts (UTF8 coded)
  • Built-in e-mail client for communication with customers and resources
  • Integrated quality assurance modules
  • Can be individualized (quotes, invoices, forms, standard text blocks)
  • NEW Integration with SDL Trados® Studio
  • Multiple-site support (managing several locations jointly or separately)
LSP.net

Process control and workflow management

  • Automated project-related documentation of all processes
  • Personalized task board
  • Cost estimations, quotation generation
  • Price templates – customers / projects
  • Wizard for freelancer job postings
  • Pre-selection of translators based on availability, language pair, fields of expertise, quality requirements, ranking/job history, …
  • Project-related email communications, including documentation (customers, translators, project managers, administrators, accountants, …)
  • Email templates, with automatic messaging where required (job offers, deadline reminders, payment advices, etc.)
  • Incoming emails containing a project number will be sorted automatically to the relevant project.
  • Projects can be delegated to another project manager (in case of absence due to vacation, sickness, termination of employment, etc.)
  • Automatic generation of quotes and invoices (including partial invoices) for customers, and of credit notes for freelancers; PDF format – ready to print, send, download
  • Process-oriented document control (including archiving)
  • Automatic document version control
  • Clickable telephone numbers ("callto:" links for VoIP clients)
  • Convenient search functions (projects, customers, translators – multiple criteria)
  • Customized bookmarks
  • Newsflash tool for distribution of internal news within the agency front end
  • Comprehensive statistics (revenues, costs, quality control, charts, …)

Online interfaces

Front ends (SSL-connection)

  • Online customer request form Sample
  • Web-based front ends for project managers, administrators, accounting, management reporting
  • Vendor portal – Web-based freelancer front end: Job documentation, document upload/download, email client, credit notes, W9 forms, archiving...
  • Client portal – Web-based customer front end: Project tracking and documentation, file upload/download, email client, quotes, invoices, archiving...
  • Online freelancer application form Sample
Online Browser Security

Quality assurance modules

  • Formal quality assessment
  • Linguistic quality assessment
  • Recording and evaluation of quality indicators
  • Automatic evaluation of performance indicators and characteristics for ranking freelancers when selecting resources for a job (differentiated by field of expertise and language pair)
  • Complaints management and documentation
Quality Assurance

Business administration, bookkeeping,
risk management and controlling

  • Customer and resources management
  • Rights-based routing of tickets for administrative tasks
  • Automatic sequential numbering of projects, invoices, and credit notes (customizable)
  • Accounting functions including payments, monitoring, reminders (dunning) and management reporting
  • Invoicing of customers and freelancers in all currencies, with currency calculations based on the current exchange rates of the European Central Bank (incl. transaction log)
  • Automatic blocking of new quotes for customers with overdue payments (customizable)
  • Credit limits for customers (customizable by country, registered office and company name)
  • Blacklist function (for customers and freelancers)
  • Comprehensive statistics (revenues, costs, cash flow, quality control, charts, …)
  • Cash flow diagram to visualize average payment performance
Customer administration - Translator administration

CRM (Customer Relationship Management)

  • Administration of customer feedback
  • Online customer satisfaction scale and testimonials
  • Multi-stage follow-up module
  • Generation and management of discount codes
customer barometer

Administration

Online Back end (SSL-connection)

  • Setup Wizard
  • Differentiated authorization management for various tasks/roles (users/admins)
  • Administration of company and contact data
  • Administration of underlying business data (VAT, cost estimation assumptions, etc.)
  • Administration of internal employees and agency resources (freelancers)
  • Editors for text blocks, general terms and conditions, etc. - all languages are possible
secure SSL connections

Upcoming modules and features

  • Push notifications to the OTM task board
  • Integration with MemSource

 

OTM is mature, tried-and-true software for the language services industry – an expert system that is nevertheless easy to use, with all of the features that language service providers and end customers prefer.

checklist

 

Compare OTM with other products.

Download the Translation Business Management Software Requirements
and Priorities Checklist
.

 

 

 

Detailed explanations on the various topics are
     available here.

More information about OTM:
     Overview | Interfaces | Smartphone PM
     Quality Management | Data Security

OTM License – price list

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